BoldNet Neo Overview
BoldNet Neo Overview
Contact List Changes
Creating Customers from Inactive Accounts
Open Close Schedule
How to Make Contacts Temporarily Unavailable
BoldNet 1.6 from Bold Technologies allows you, the Dealer, to quickly access information about your customer’s accounts, edit information for existing accounts, and customize your BoldNet web page to your liking. This quick-start guide will show you how to log in to your personal web page, access customer accounts, run reports, personalize your site and troubleshoot some common problems with BoldNet 1.6.
URL – This is the web address of your BoldNet website. For example:
https://BoldNet.myalarmcompany.com. This is the address you will navigate to when logging into your web page.
Username – Your unique and personal identification used to log in to Bold Net. If you do not have a username, check with your monitoring company, as they will set up the username and password for you in their BoldNet web membership tool.
Password - A secret word or string of characters that is used for authentication to prove identity or gain access to Bold Net. If you do not have a password, contact your central station, as they will set up the password using the BoldNet membership tool.
Dashboard – Your dashboard will be the first thing you see after logging in to BoldNet. Sometimes known as a control panel, you can customize the dashboard to display items such as customer statistics, recent customers and a customer watch list.
Common Navigation Icons
At times, you may see icons in BoldNet that indicate a way to navigate around the application. Clicking on these icons will take you to a different destination within the BoldNet application.
The back arrow takes you to the previously visited page.
The home icon brings you back to your dashboard.
The expand arrow will expand a form and show additional details. This is commonly seen in customer records, contact lists, etc.
You can log into BoldNet using the Legacy Dealer Portal link at the top of our homepage, or by using this link: https://dealer.dynamarkmonitoring.com/Manitou
Then enter your provided username and password.
There are two types of dashboards in BoldNet: My Dashboard and the Customer Dashboard. My Dashboard is related to you, the Dealer, and contains an overview of your customer’s accounts and customer/alarm statistics. The Customer Dashboard, on the other hand, contains similar information about a specific customer’s account.
Editing Customer Forms
Forms can be edited in BoldNet to add or delete information pertaining to the customer’s account. For example, if you want to quickly update a customer’s phone number, you can do so by clicking on the Edit link located at the top of the screen.
When you click the Edit link the form becomes available for editing. Enter the information you wish to change, and click on the Save link. You can also click Cancel if you don’t wish to make any changes to the account.
My Contact List
The Contact List contains contact information for you, the Dealer, which the Central Station may use to contact you with. This includes information such as your address, your web membership password and Web Access ID, your availability and any notes you may wish to enter. This information is entered in Manitou at the Central Station.
Search for contacts you’ve entered by entering information in the Search/Filter Contact List field.
In the Find Someone form, you can search for customers based on specific search criteria, such as Customer ID, Account Type, or Transmitter ID.