Our support ticket system tracks every request to give you the peace of mind that nothing will be overlooked. Time stamping, attachments, status notifications, history, and reporting are industry leading.
InSite works just as well in the field as it does in the office. Give your team in the field the power to place accounts on test, view signal traffic, manage notification lists, and open tickets right form their phone or tablet.
Our answering service platform assures you will never miss an important opportunity. Our team of specialists can handle service requests, transfer calls, or provide custom solutions. Our powerful software tracks every call and makes it available to you in InSite. With the ability to forward messages to email or text you can guarantee the right person will receive it quickly.
With InSite you now have total control of On-Call Technician Dispatching.
· Create custom call lists
· Manage technicians and call order
· Create special instructions
· Ability to call and text based on your preferences
· Quick Account Creation Tool
· Monitoring Certificate Engine
· Quick On Test
· Permit Management
· Reporting Tools
· Invoice and Accounting History
· Announcement and Updates
· User Management
· Resource and Training Library