Dynamark Monitoring continues to invest in technology. We have a new phone system which will not only increase our capacity, but will improve our redundancy and enhance our call routing and reporting.
The new phone system is a redundant solution with all applications being active-active. This is not a primary and standby system but has N+1 architecture.
The system is a clustered environment running on two identical systems. Multiple PRI Gateways will manage the PRI circuits and Multiple Analog Gateways are available for receivers. All of the Gateways are networked to each system, providing for redundancy to both systems, and PRI and Analog resources are shared between the Gateways for redundancy as well. The system is able to place voice or fax calls and alarm panel communication across all available PRI circuits, so it is not necessary to separate them. By doing this, we maximize the available PRI circuits and add increased redundancy.
Licensing is clustered between both platforms and each system will share and update information every 30 milliseconds. Both systems can load share activity, and if a server was to fail, either system can manage all functions needed. If a server was to fail while calls are in process, then no call will be lost, because the transfer from one server to another is fully automatic.
The new phone system manages all inbound and outbound call processing. Inbound calls are identified by the DID/DNIS information and will either be sent to a person (voice call), a fax machine, or the central station receivers. The system provides the PRI to Analog conversion process with PRI “D” channel information for virtual receiver (System III/IV/V or Bosch 6600) requirements or standard PRI to Analog with no information for non-virtual receivers and DNIS with standard Called ID for OH receivers.